Clinical pharmacists in general practice patient film: The Old School Surgery, Bristol.


>>Carol Buckley: I’m Carol Buckley and I’m
a GP partner at the GP practise at Old School Surgery. As a GP, our principal role is as a diagnostician;
we are here to make the diagnosis of what is the problem with the patient. What the pharmacist does is they take that
person who has got an established diagnosis and then they manage that condition.>>Rachel Hall: I’m Rachel I’m a clinical pharmacist
and I’ve been working here at the Old School Surgery for the last nine and half years. My role here at the surgery is as a prescribing
pharmacist and I run clinics for patients with long term conditions. Patients come to see me when they’ve been
referred by either the nurse or the GP. My main specialism is type 2 diabetes but
I also see patients with other long term conditions such as hypertension, chronic kidney disease
and any type of cardio-vascular disease.>>Patient: I went to see Rachel today because
I have this irritation from taking the insulin. She talked me through it and has now realised
that I’ve got an allergic reaction to the insulin. Rachel prescribed a different type
of insulin for me to try. What I like about seeing a clinical pharmacist
is that she seemed to have more time to discuss my problems and any issues that I’ve got.>>Patient: I feel that the clinical pharmacist
helps me to monitor and control my diabetes.>>Patient: The benefits of seeing a clinical
pharmacist are that they are specialists in medication of certain long-term conditions,
which can only be an enormous benefit to both the patient and having someone like that as
part of the practice team.>>Patient: The clinical pharmacist knows more
about the medicines that I need for my particular ailment.>>Patient: Seeing a clinical pharmacist, you
build up a rapport over the years, over the times that you get to see them. That’s the benefit of a clinical pharmacist.>>Rachel Hall: I particularly love the fact
that I get to know the patients and over many years, and I can help manage their condition,
I know their social circumstances and everything that’s happened to them, and it helps inform
me when I’m making decisions about their care and with the patient so we can work it out
together. It’s very much patient focused care.>>Carol Buckley: The benefits of a clinical
pharmacist to a patient are: a longer appointment time – so the opportunity to have a more in
depth review of both their medication and their lifestyle issues, and also it gives
them continuity of care for their long term conditions.