Essentials for First Aid Kits
No negativity. Just pros and cons. Good stuff! More cons than pros I'd say.
I assume Sam's Club would be the same pros and cons right?
I just bought a pair of KS8 (Kirkland Signature 8.0; $1600) hearing aids from Costco, but returned them because the bluetooth connection with my iPhone had a lot of static (episodic rhythmic clicking). Even though the hearing aid technician called the manufacturer (Rexton), the answer was that this was a common problem with no solution. Since I would be using them for streaming podcasts for 1-2 hours per day, I could not keep them. The name brand aids they carry are priced about the same as I can get from an independent practice using my insurance plan discount ($2500-$3000 a pair). So, I will probably not purchase from Costco. They do use Real Ear measurements and I was told this is company policy. There was minimal wait for an appointment and the store brand was in stock.
Hey doc I got high blood pressure they got me on amlodipine besaylate 5mg tablets. I notice when i take it my tinnitus gets louder. I stopped taking it for like 8 days and tried a combination of natural remedies to control the blood pressure. I noticed the ringing in my ears got quieter. But just yesterday on Sunday night blood pressure went up to 149/100 and I didn’t have the tinnitus loud, once I ended up taking the amlodipine it did lower the BP but the tinnitus is still louder. Sucks. Any suggestions on what medication to control blood pressure is not ototoxic? So i can talk to the physician about it.. thanks
Recently found your videos. I've gained some insight which will help in getting my second set of aids. (not Starkey) And I now know why my first ones (Starkey Z-series) don't help as much as I think they should. No REM test. Now to decide If I'm going to Costco or a medical center that is part of a major hospital. Thank You for providing the information
Hi Dr. Olson. You do a good job of reviewing Costco hearing aids… I really like your videos! As a bit of a newbie to this industry, It's a bit suprising that only 25% of first time users purchase a 2nd set from Costco, but I would like to know what the industry average for purchasing a 2nd set is a) in general, and b) with the same professional that they first purchased. It would be more thorough to include these stats as well. As you say, finding the right professional is more important than the instrument itself.
Do you think someone who is hard of hearing can be a surgeon? I didn’t have hearing loss until 18 years old. I wanted to join the army and be a medic for 20 years but my hearing loss didnt happen until around my enlistment time! Now I’m unable to serve 🙁 So I’ve been going through a crisis and recently I’ve thought about being a surgeon, I just don’t know if it would be possible. Probably not right? I could endanger lives of patients? 🙁 I don’t have an aid yet, I’ve been putting it off because I’m depressed over my hearing loss but I’m going to start the process of getting them. I’m just scared. Nobody really talks about the emotional implications of hearing loss.
My audiologist says I need two hearing aids but I feel I hear perfectly well in one ear. Do I really need to get two? She says I have hearing loss in both ears more so in the right ear.
Dr Cliff, Do you know if the Costco line of ReSound Lynx 3D is a defeatured product?
Thanks for your informative videos. I've been wearing hearing aids all my life. I was born deaf in one ear and cant hear out of the other. 😉 Actually, I have a severe to moderate loss in the right ear. I currently use a Phonac in the ear bi-cros. Any idea when Phonac will upgrade the B Direct to be bi-cros and bluetooth compatible and also are there other brands that would suit me.
I bought my hearing aids from CostCo over two years ago and have no complaints at all. I received my hearing aids in a very timely manner, like a few days not weeks. I live in northern Utah in the summer and southern Utah in the winter and CostCo is always available to me. I mean really , you would have to live on Mars not to have a CostCo somewhere in the proximity. There are 519 warehouses in 44 States and Puerto Rico, 98 in 9 Canadian provinces, 38 in Mexico in 18 Mexican states, 28 in the United Kingdom, 26 in Japan, 14 in Korea, 13 in Taiwan and , drum roll please!, 9 down under in 4 Australian states. AND Costco will check, clean and replace batteries FREE any time I go there. AND I would not hesitate to be part of that slimy 25% that would purchase again.
As a Canadian travelling to Buffalo, what type of prescription do I need to bring to my chosen Costco store? I had bad experiences in the past trying to purchase eye-glasses. My Can script was not good enouogh as the optom. was not "licensed' in the State. (That was decades ago, admittedly.)
My 90 year old Dad … just got tested… he needs TWO … I was shown different types of hearing aids for him they… are very expensive and complicated … I just found out today that Costco sells them … I have my dad's test results … DO I need to get him re-evaluated by Costco ?… and how what I know whether Costco is knowledgeable about this hearing test?…Need advise.😢on the best Costco for hearing aids in NEW YORK or NEW JERSEY.
I had been thinking about Costco aids. I've been retired for 20 years, but now am finding myself more and more with the public, and sometimes it's a bit nerve-wracking to stay with the conversation in places with a lot of background noise. But I recently met someone with Costco hearing aids, and as a customer, he gave a compelling sales pitch. It's nice to have more information, though, so thanks for making this video.
Hi Dr Cliff, what are the implications of having hearing aids with tinnitus? Will the hearing aid increase volume such that it will cause my ears to ring worse? Does Costco offer a hearing aid that will clip loud noises such that it won't exacerbate my tinnitus?
My husband bought hearing aids from Costco and he has not been happy with them. They have sent them back to their company and we got new ones only to have the same problem. We have tried to adjust to them for two years now and Costco has tried to help us all this time. I am sure they are just as tired of us going in as we are of going in to see them. He just went back in and they sent his left aid back in about 2 weeks ago and when we got it back he wore it one day and the right one quit working. We took it in and they sent it back and we just got it back Tuesday. They have completely replaced the first pair and they did warranty the second pair the same as the first pair but here we are still having problems. Back ground noise is driving us both crazy. He cannot tolerate all the back ground noise the hearing aids pick up. A restruant is just too noisy for us to go into and eat. Too noisy at Church, too noisy for family gatherings. They are suppose to be adjustable but so far it has not worked. The right hearing aid adjusts the loudness for both hearing aids and the left one lowers the sound for both hearing aids. Costco has tried to fix the problem but so far no success. They use up the batteries real fast. He has to take them out when working in the yard and at night he has to put them in a dryer. We are very unhappy with the quality of the hearing aids and I think Costco is unhappy to see us there so often. With so much money invested in our senior years while on a set income it makes it very difficult. Costco has been very nice and has dealt with us and has honored their warranty. It is the product, not Costco employees that are to blame. I have no idea now how many hearing aids they have replaced for us. They warranty them for 3 years but I do not think we will ever buy another pair from Costco even though they are cheaper than other places. What would you recommend in hearing aids at this point for my husband. Thank you.
Me & my sister both wear hearing aid….she got them at Costco…i didn't….she loves hers i dont use mine because i hate them….i recently went to Costco & was tested more & in different ways then i ever have been…..i used there testers & understand way my sister loves hers …..i for the first time will be getting hearing aids that i will use & will work for me …..thank you Costco & to my sister 😀
Thank you so much for your informative and upbeat videos. You fill a void!
Do you reply to these comments or do you just not go public with your advice?
Dr. Cliff I enjoy the information you pass on to the consumer. Being a Costco hearing aid specialist, I would like to pass on to you that all Costco's having hearing aid centers have bench markets that are used for grading each month. Two of them are testing protocol and real ear measurements. Both have to be 100% each month to meet Costco's standard.
I have hearing aids form Costco and could not be happier. Best thing about Costco is that the are open on the weekends. I searched lots of Doctors and Hearing Aid centers and NO ONE is open on Saturday. 9 to 5 only, gotta take off work, sorry bud, not our problem. Plus the prices are better and no matter where I go in the US I can always find a Costco if I need assistance.
I've been living with them now for a few months and I might return them. They have feedback protection built into most of their programs that causes the sound to pulse. Remember when you were a kid and talked or sang into a fan? It sounds like that. It's subtle but it's still there. Drives me nuts! To recreate the effect, just whistle and hold that one note while wearing the hearing aids. Only the "Music" program has the feedback protection turned off and remedies the problem. This quick-pulsing anti-feedback effect feature reminds me of how anti-lock breaks pulse on a car. I'm a musician and maybe too picky about sound but still, it's annoying. The easy fix would be to put a feature in the app that allows the user to turn off feedback protection. However, are they worth it for the price and the average user? Probably so.
My (Canada) Costco hearing aids are great, especially the phone/hearing aid Bluetooth experience! I get free visits back to the Costco hearing aid center for as long as I own them and those little extra pieces that get changed out (except batteries) are free. Your Con suppositions are just weak and unsupported. I've tried other ones that were twice the price and were no better. Finally, the hearing test and follow-up visits I had at Costco were longer, more detailed and personal than anything I've experienced anywhere else including our local hospitals.
What this brief video leaves out is the incredibly generous return policy Costco offers with all of the hearing aids they sell. Six months is unheard of, but that's their return policy. I returned mine after about 5 1/2 months and did they hassle me about it? Zero hassle. I have multiple hearing difficulties not just hearing loss, and previous attempts with hearing aids outside of Costco resulted in the same outcome, so I don't blame Costco. No one was surprised that they didn't work for me. The two women who helped me out were terrific and did their best. The Costco near me (Los Angeles area) is typically very crowded and yet my wait time for appointments was always reasonable – maybe not the same day or next day, but never a month. And I was taken in to my appointment on time nearly 100% of the time. Costco, in my opinion, is a great place to at least start your hearing aid journey.
FYI… Costco just started selling the new ReSound Quattro Linx for $2,700 a pair! I think most audiologist sell for $8K
Do not go to Costco if you have Tinnitus or think you have Tinnitus. Their website says they can test for it but the local audiologists will say otherwise.
Great info. Thank you.
I'm beginning to believe that going through Costco for hearing aids may be worth the risk as the same brand they sell was offered by an audiologist at double the price Costco was going to charge. For the price difference it's worth any risk.
waiting up to a month Big Lie you lost me!
Did I hear you say that with tinnitus, the Kirkland doesn't suppress that? A similarly priced HA considered a premium brand has the technology…better for tinnitus? What is that brand and model? Thank you!
Thanks doc good information as I navigate the world of hearing solutions for my mom
Bought my first set from Costco. They did not work for me whatsoever. Wait times were terrible and if I don't have my hearing aids, I'm useless. Had to get fitted by private professional with a top brand (newest technology) to finally get the help I needed. Again, awesome video!
As a Costco member, it was easy to choose them for my hearing aids. Simple question, is there a hearing aid (at any cost) that filters out any sound but voices? I work around machinery and I'd return my Costco aids and pay more for better HAs if they filter noise better.
I have Costco hearing aids. The best part is their free loss replacement for the first year after purchase. I live in Alaska and lost both my hearing aids due to our recent earthquake. Costco replaced them. I have noticed that there is a definite difference in the skill of the technicians. If you are not happy with the hearing aids ask to see a different technician.
I would also say that you have to take into account you have to pay your membership fee as well. At the clinic I work at a customer told me that he did not return to get his hearing aids adjusted yet because he had to renew his membership. In Australia it costs about $55 a year to be a member, and we have, very few Costco's here. So that is a definite con as well.
Thanks so much for your awesome info. I have lots of people ask about costco aids, and i say you might buy one pair, but most people don't go back. Your info has given me stats to back that up. Love your channel so much. Thanks heaps from Jean from Down Under. xx
I think this is a very fair review. I bought Kirkland hearing aids and had them fitted by a doctor or audiology on a fee for service basis as a result.
I am a board-certified hearing instruments specialist with Costco. I appreciate your professional review of Costco hearing aids. It seems to be an ongoing battle to make sure that there are enough providers in each location to handle the demand. Our particular location has a two or three week lead time. Thank you for what you do!
Dr Cliff I love your content and wished I lived in Arizona and not CT. Okay I’m a long term hearing aid wearer now 30 years. I just went to COSTCO and had a wonderful experience. My Starkey HALO’s mics crashed and although the Bluetooth still worked normal heating did not! I’m still employed full time in sales and hearing is critical and listening is the single most important aspect of selling! I’ve owned Beltone, Widex & Starkey but these new ReSounds are superior to all my previous models. Costco loaned me a pair for my next business trip and I pick mine up next week so they had great service and support! Incidentally I’ve never gone back to the same hearing aid provider for a second set because the service and repair costs pretty much was lousy for nearly all I’d used in the past.
I buy a lot of "stuff" and do a lot of research when I do and I will say Dr. Cliff is the most fair and non-biased youtube reviewers, bar none. I've had the Kirkland 8.0 for a year now. I was the 3rd person to have the 8.0s delivered at my store. As a first time hearing aid user, prior to purchasing I tried the Kirklands, Rexton, Bernafon and Phonak top of the line demos in the store for about 20 minutes each walking through the store. I found no perceivable difference between the 4 brands, other than price, so I went with the Kirklands at less than half the price of the others. My initial fitting was conducted just as Dr Cliff advises and I've been happy ever since. I did purchase a pair of Signia Silk 7PX CIC aids a couple of months later that have similar, near identical technology but don't work quite as well as the Kirklands due to the occlusion of the CIC fiting vs BTE. 11 months after my initial fitting Costo called me to let me know it was time to come in for an annual hearing re-check, cleaning and adjustment of my 8.0s all free of charge. When my 3 year warranty is up I will certainly buy my next set of hearing aids from Costco.
Dr. Cliff, can you do a video comparing the ReSound Linx 3 or Linx Quattro to the COSTCo version called the Vida 8 Z?I used the standard battery version for a week, and loved them, Ordered my new set with the rechargeable version, and I"m still in the learning curve mode. Love your channel and told the service provider to definitely check out your YouTube channel. Thanks for all your help!
Maybe Costco only resells 25% of buyers because the hearing aids last long(er)?
What a biased review filled with lots of qualifiers (might be, could be, etc) making none of the con statements actual factual statements. I’ve had several Costco hearing aids (I lost a couple when I first got them). There is no long wait to get an appointment and each hearing aid (I only use one), arrived in about a week, never “maybe up to a month” as the very qualified claim states. I was quoted anywhere from $2500 to over $4000 for one hearing aid after visiting several audiologists in the Phoenix area. I’m am very satisfied with the level of care and professionalism at Costco. $800 (again I only use one) vs. $2500 to $4000? Any idiot can make the right choice here. Go to Costco and skip all the hype from private audiologists who are charging up to 5 times more for the same or equal quality equipment.
You need to let people know that the "reputable Manufacturer" of the Kirkland Signature hearing aids is not supporting the brand and you can't get parts. So I am wearing a small tube and tip on one side and a medium on the other. We have ordered the medium but don't hold out much hope that the order will ever be filled. One of the small tips came off and lodged in my ear canal….COSTO staff isn't allowed to get it out so I had to go to a DR. I just do not know what to do now. I cannot afford to replace my hearing aids after only 2 years.
Not having insurance at the time, I chose costco for my hearing aids. $7000 phonaks cost me only $4000 cash at costco and the audiologist and testing was the best I have ever experienced. another advantage was the 3 year no questions replacement warranty which helped when I lost one of my hearing aids outside. I have amazing insurance now with a no limit no co-pay coverage for hearing aids so I'm getting the top of the line Oticon opn hearing aids through an actual ent clinic but so far costco seems much more knowledgeable and better equipped. I hope I'm not wasting an insurance claim on junk when I already know my Phonak brio have proven incredible in the past 3 years I have had them, but want to make sure I'm not missing out on potential improvements. Only reason I'm not buying from Costco again is they do not process insurance, and I dont want to come out of pocket and then try to submit the claim myself. I bet this is often the case.
Could this Dr. Clifford just be tired of watching other audiologist's and hearing "clinics" get beat out by a Company with Fair and reasonable pricing liker COSTCO? Is what we're hearing here a case of " The losing competitor "? . Stop and think The electronics in these things could not cost more than 200.00 dollars a piece to manufacture so 400.00 a pair and knowing how cheap computer components are in places like Fry's electronics my estimate is probably way over estimated, So1500 dollars a Pair for Inner Canal hidden aids is more than a profit for clinics and Manufacturer's . And remember one thing Doctor's are all on the Buddy System right or wrong one hand washes the other in any kind of health care.
Dr Cliff I wanted to take a moment to commend you for your plentiful and excellent responses to to your comment section. Kudos
I love your videos! My first pair of hearing aids were Audibel (Starkey) and they worked very well. They cost me almost $5K in 2008. They lasted me 8 years which is pretty good. My budget didn't allow for a 2nd pair of $5K hearing aids so I turned to Costco. Overall I've been happy with hearing aids and the service at Costco. I do think that my Audibels were a better product but the Costco aids get the job done!
I bought hearing aids from Costco five years ago and they never fit properly. They gave me the inner ear one because they said based on my hearing test, it was the model I should have had. Costco has a very generous return policy and will replace a hearing aid that is lost or damaged in a three year period at no extra cost. It is one of the ways they entice people to buy their hearing aids. They remolded my hearing aids twice as they were always falling out of my ear and I lost another one after the three year period. Also, Costco does not have audiologists, which are MD's, they only have hearing technicians. I am not returning to them – will go to my ear, nose and throat specialist. It will cost me more but I think it will be better.
Dr Cliff,I want to thank you so much for helping us senior citizens sort through the maze of information by providing us with your sincere honest unbiased experiences, I appreciate your spending the time sharing, it has been my experiences in life that generally speaking, the people whoare not afraid to share their knowledge, trulybare the ones that actually have the knowledge and experience, even if it costs them business. You do a great service to us all. I wish you a good life. Denny, Cape Cod
Wonderful experience with Costco today getting my Kirkland Premium 8.0 on special for 1700 dollars/pair. Dealt with an audiologist, not a rookie or a flunkie. Great price, service, and team. Thank you also for your great videos… you are helping a LOT of people like me.
How do you like your doctor? Well, he tells me he's good, but 80% of the people who see him never return for a second visit. Yep, 80% of people never return to Costco for a second set. That's a failed business model. Fool me once, shame on me, fool me twice…guess not many people are fooled twice.
Also forgot to mention that Costco hearing aids only last 3 years, and that they don't offer extended warranties. Many of my clients keep their devices five years or longer. $3500 / 3 years = $1167 per year, vs $3500 for 5 years = $700 per year. Not such a good deal in the long run.
I just ordered my first hearing aids from a private audiologist: $7490. My friend says Costco was something like $1700, not sure. Maybe I'm rationalizing, but my audiologist seemed very trustworthy and careful, and is about 15 minutes from me. I want convenience for adjustments, and to see the same person who I already trust. That she has to make some bucks off this is fine with me — her office is in an expensive building. At this stage of life I want nothing but the best for my health needs (of course I always did) and if I over pay and receive what I want, that's better than shopping around and taking a chance. Sorry to see Medicare doesn't cover any of this — what are hard of hearing people of limited means supposed to do? Hearing is not a luxury like aesthetic plastic surgery. I am glad that Costo offers a much cheaper alternative, but they are not convenient for me and I don't like waiting for appointments, etc.
Costco hearing aids are not cheap. $1600 out of pocket may seem cheap to a Doctor of Audiology, but for the rest of us – no. What was not mentioned in the video is the price differential. It's not $100, or $1000. Its more along the lines of $4000. Keeping this money in your pocket makes the predicted wait time far more tolerable, and the wait time is not as long as mentioned.
The audiology folks have had a long run and a profitable one on making hearing aids there own personal fiefdom. That time is rapidly coming to an end, and they don't like the thought of selling that second home and putting their kids in public school. They are fighting back. It's a losing battle.
In 2020, when Apply and Samsung jump in the ring, you'll be adjusting your hearing aids yourself with IOS and Android.
Now, lets break the grip on the casket market held by the funeral home industry.
Got my hearing aids from Costco. A part wasbroke off leaving a sharp edge The guy selling me was no help. Didn't help with anything. When I returned they had double booked no problem however when the a audiologist came out her office. She didn't look at me looked down never said sorry for the mix up just took the other personI will never do business there again. I don't even want to go in the store. we
The low rate of returning customers might be because many are elderly and some of those might have checked out…. and I don't mean at the cash register.
Just wondering if they carry the nano type of hearing aids??
Well done and informative video, thank you.
So, regarding the low return customer number, I'm sensing a bias here, or at least a weak bullet point added for content. The big red flag is no industry wide comparison – you say nothing about their return customer numbers. And why is 25% a bad number? What percentage of hearing aid customers NEEDS to buy again? Sure, there's loss, breakage, failure, but these things are expensive and most people treat them carefully. Age changes hearing, but we're talking years here, and the newer programmable ones mean they can be adjusted. Next, what population subset is the most likely to be a:) Hearing Impaired, and b:) on a tight budget?? Retirees. Seasoned Citizens. Elderly. However you say it, these are the people who are more likely to choose CostCo over their local rip-off hearing aid center (rip-off refers to HUGE profit margins, not necessarily the service or quality). They're also the most likely to be resistant to getting new ones, as would anyone with a tight budget. So, 25% isn't that far from a decent repeat customer rate, is it? And since you don't state industry norms to compare it to… Bias.
Another point is the quality of service – My wife has been hearing impaired since birth, so I've seen a several of these commercial hearing aid centers. Very few had a knowledgeable staff, but every single one had a sales person that rivals any car dealership. CostCo is not unique in hiring less knowledgeable staff.
I took my elderly mom to Costco for hearing aids. She is very pleased. She has been a repeat customer, buying her second pair there. Overall it was a good experience.
Dr. Cliff, I'm scheduled for testing at my local Costco, after 65 years of walking planet Earth. Since I was a HS graduate, I have been informed I have a hearing problem. They kept having me go in my first year of college, and I kept failing the test. I gave going back, because there didn't seem to be a point to it. Okay, I failed. Over the past few decades, my family have been teasing me about my hearing and I know there have been a few conversations nearby that they didn't think I would hear, and I didn't. Occasionally, I find myself in an environment with background noise and talking to someone, who's tone of voice I can't hear a work they are saying. It doesn't happen often, but not fun at all. I was told, not by Costco, that if I did not get a hearing aid, my hearing will get worse. Is that true?
Your YouTube presentations are great and very helpful. I would like to be able to use a remote mic in certain situations. It is possible to "pair" with a bluetooth mic and then re pair back to the phone when I'm done?
I just got my second pair of hearing aids at Costco. Very satisfactory experience with well trained technicians. My very first hearing aids I purchased through a clinic using an audiologist. The first hearing aids cost $6,000 and the pair I have now cost $1,500. Technology is improving quickly plus Costco is clearly meeting the demand with great service as well from my personal experience at the Maplewood, Minnesota Costco. If anyone feels uneasy, then see your ENT (ear nose throat) doctor first to confirm that your hearing loss will be resolved by hearing aids. With the numerous Costco stores around finding good service should be pretty easy from my personal experience.
I bought my aids few months ago, in Brandon Florida, very dissatisfied at their performance got another accessory to improve it. No luck,They had just a single very busy [programmer who spent very little time to help me.
I purchased the Costco aids and for conversation they work rather well. Music is totally distorted, can’t listen to music, CDs or TV. Sounds like trying to hear a speaker with a rip in it. I am inclined to think it is in the settings. How do I see if they are locked or not and if not go to your clinic with them to have the programming corrected? As a musician I’ve lost my music clarity and VERY distressed! Help?
Kirkland Signature 9.0 is available from mid 2019. KS 9.0 is UNLOCKED device. It is reprogrammable by any agent with Phonak software. I got mine adjusted in Chennai INDIA for less than $8. All features function excellently in INDIA
I went to an audiologist working from my ENT specialist's office. All is fine until there is a problem with the hearing aids then the audiologist doesn't want to bother with you claiming you are a complainer. I spent $4,000! She even told me that I should expect things to go wrong with the hearing aids as I wear them every day! I beg your pardon — Dr. but not at $4000. Anything is better than this treatment.
I bought starkly hearing hearing aids which guilt working within 2 weeks they sent them back when I got them back they still couldn't asset them to my hearing loss so finally after 5 or 6 visits I give up and actually went out of business what would you doo
Doctor Cliff – I am facing a decision of choosing a Medicare Supplemental plan through Epic Systems that offers Vista 810 Streaming devices for a co-pay of $899 each unit if purchased from a local retailer. The non-hearing aid plan is $20 less per month. If I went with the latter plan, I would choose the Signature 9.0 units at Costco for $1,699, which is less than the co-pay costs for the Vistas. Are you willing to give me an comparison of the two units? I am willing to go with the Vistas if they are an improvement over the Signature 9.0 units, even though they would cost $100 more initially, plus $480 total over the next two years in higher monthly premiums for the hearing aid Supplemental plan. I know this may not be a question that you may want to answer, but we are on fixed incomes, so price is a necessary consideration. My hearing is moderate to severe in one ear and Fair to Moderate in the other ear. I have the option of buying a single unit at the local retailer, but not at Costco. Suggestions? I should mention that I tried an Oticon high end unit at the retailer, and it was amazing. Simply cannot afford that unit, though. I'm 67, and 30 years ago a Kaiser Doctor of Audiology told me that hearing aids would not help me. I don't want to waste any more time missing out on singing and harmonizing in a choir any more! I have missed so much unnecessarily!
Doctor Cliff – I am facing a decision of choosing a Medicare Supplemental plan through Epic Systems that offers Vista 810 Streaming devices for a co-pay of $899 each versus the non-hearing aid plan for $20 less per month. If I went with the latter plan, I would choose the Signature 9.0 units at Costco for $
Hi Dr Cliff,
Thank you for all the information you provide. It was crucial in getting me closer to a decision on where to buy what hearing aid – in a market that, as an economics, I would characterize as I’ll incentivized to say the least.
Having seen 2 ENTs and 4 audiologists over the past year where 1 ENT and 1 audiologist were trust worthy, I was stunned with my recent experience at Costco. The phone lady who got initial information and scheduled my appointment was extremely caring and knowledgeable. The audiologist explained everything extremely well – I have enough experience to get a sense for that now.
That being said, you raise a great point about repeat buying and that it is a red flag. I also agree that inexperience and therefore subpar fitting may explain these numbers as well as longer wait times than other audiologists.
Again, as an economist, I do see a couple more reasons for non- repeat buying.1. Staff turnover: For many reasons, great audiologists are more likely to leave a place like Costco and open their own practice at some point. In my case, the great guy and the phone lady have been there forever – and I can see some reasons why that might be the case.2. Buyer self-selection: maybe a certain age group is more likely to buy from Costco than another; if that age group also tends to not ever buy a second pair, that could also help explain the low repurchasing rate.
I am wondering what data you based the repurchasing rate on? Does it select people that actually repurchased somewhere else? Is there information on staff turnover? Is working at Costco an entry-level position for an audiologist? Is there information on demographic variables and where these people buy (gender, age, even income would be good to know about).
Again, thanks for all your help. I really really appreciate it.
I like my Costco 9 hearing aids, but the batteries only last about 12 hours. I only have mild to moderate hearing loss, and I know how to take care of them. Anybody else have this problem?
I have had my Costco 9.0 hearing aids about six weeks. I wish I had seen these videos before I went to Costco. I have had hearing aids since 2013. Starkey, in the canal, ones that I liked from a Hear In America provider. They were getting old. I liked them but wanted to pay less and take advantage of some of the new technologies. Several on my friends had gotten aids from Costco and were pleased. I am not. The answers I get about a continued problem are different. Kind of a factory atmosphere. One of my problems from the beginning was with background noise and while watching TV, the sound goes out for a second or two or three. So I miss things on TV. I saw specialist twice, he had not heard of that. I realized that it only happened when I was connected to the BlueTooth. So I went back for a fast adjustment . The specialist that was there that day, pretty much said Bluetooth was an undependable technology with no solution to my problem. I have not known anyone else with this problem. And don't trust their answers. I may take them back. My new question is; Has anyone had an issue with the earpiece irritating the skin. I assume they are not Latex. Sorry about the length of this post. 🙂
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